For companies relying on powerful tools like Microsoft Power Platform and Dynamics 365, ensuring these systems run smoothly is critical. But does managing their support in-house make sense? Increasingly, businesses are discovering the advantages of outsourcing their Power Platform and Dynamics 365 support. Here’s why.
1. Access to Specialised Expertise
Dynamics 365 and the Power Platform are robust tools with ever-evolving features and capabilities. Outsourcing your support ensures you have access to experts who specialise in these platforms and stay up-to-date with the latest advancements.
- Continuous Learning: Managed service providers (MSPs) dedicate resources to staying current with Microsoft’s updates, such as new features from release waves.
- Broad Skill Sets: MSPs often employ specialists across different aspects of the ecosystem, such as Power BI analytics, Dynamics CRM, and Power Automate workflows.
Benefit: You gain a comprehensive team of professionals without the cost of hiring and training in-house talent.
2. Cost-Effectiveness
Hiring, training, and retaining an internal support team for Dynamics 365 and Power Platform can be expensive, particularly for smaller organisations. Outsourcing eliminates many of these overheads.
- Predictable Costs: Fixed monthly fees simplify budgeting.
- No Training Expenses: MSPs handle skill development for their teams.
- Flexibility: Only pay for the level of support you need—whether for day-to-day maintenance, project-specific assistance, or 24/7 coverage.
3. Scalability and Flexibility
Your business needs evolve, and so does your demand for support. Outsourcing allows you to scale services up or down depending on your requirements.
- During Growth: Expand support levels when rolling out new functionalities or integrating third-party systems.
- During Stability: Reduce service levels during quieter periods, ensuring you don’t pay for unused capacity.
Example: A growing company adopting Power Apps to streamline operations can rely on outsourced support to assist during implementation without committing to long-term in-house resources.
4. Proactive Monitoring and Maintenance
Outsourced support teams provide more than reactive issue resolution. They often include proactive monitoring and maintenance as part of their services.
- System Monitoring: Identify potential issues before they escalate.
- Regular Updates: Ensure your systems are running the latest patches and updates.
- Health Checks: Routine audits to maintain performance and compliance.
Result: Reduced downtime and improved system reliability.
5. Improved Focus on Core Business Activities
Managing complex systems like Dynamics 365 and Power Platform internally can drain resources and distract from strategic goals. Outsourcing lets your team focus on what they do best.
- Delegate IT Tasks: Free internal teams from time-consuming troubleshooting and administration.
- Strategic Projects: Redirect in-house IT expertise to innovation and growth initiatives.
6. 24/7 Support and “Follow the Sun” Coverage
Businesses increasingly operate globally, making round-the-clock support essential. Outsourcing to a provider with a “follow the sun” model ensures issues are resolved promptly, regardless of time zones.
Example: A global e-commerce business can rely on outsourced support to manage Dynamics 365 Commerce without disrupting operations, even during off-hours.
7. Enhanced Security and Compliance
Power Platform and Dynamics 365 manage sensitive data, making security and compliance non-negotiable. Outsourced providers bring advanced tools and expertise to safeguard your systems.
- GDPR, HIPAA, or ISO Compliance: Ensure your setup meets regulatory standards.
- Advanced Security Protocols: Providers often use state-of-the-art tools for threat detection and mitigation.
8. Faster Problem Resolution
Outsourced support teams have the experience and resources to troubleshoot issues quickly. Their familiarity with common problems and best practices ensures efficient resolution.
Benefit: Minimal disruption to operations and better user satisfaction.
Conclusion: The Outsourcing Advantage
Outsourcing Power Platform and Dynamics 365 support isn’t just about reducing costs; it’s about driving efficiency, scalability, and innovation. By entrusting your systems to experienced professionals, you can focus on growing your business while enjoying reliable, proactive, and expert support.
At Finsys Apps, we offer tailored support packages for businesses of all sizes. Whether you need 24/7 monitoring, assistance with new integrations, or feature enhancements, we have the expertise to help. Contact us today to explore how we can optimise your Dynamics 365 and Power Platform experience.
